When an order is placed, it will be delivered to the address provided at the time of purchase. All orders are dispatched within 24 hours of order confirmation and delivery within 1-2 hours every day excluding public holidays. Our delivery service will contact you prior to the delivery to confirm availability. If our delivery service is unable to deliver for any reason, you will be contacted via telephone the following day to arrange an alternative delivery date. Also, you will be required to sign a delivery receipt at the same time of delivery.
For inquiries regarding delivery service, you may contact 4450 0060 for details.
Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination.
Products or services are subject to availability. In the event that a product runs out of stock after we receive your order, we will contact you via the details you have provided to advise you.
Prescription medications will require an upload of the copy of the prescription and original prescription to be provided at the time of delivery. Insurance is also accepted but documents have to be uploaded during the order process.
In case that incorrect contact details have been provided, re-delivery will be charged as per package weight and destination.
Should in incorrect item be dispatched, please contact our customer service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.
REFUNDS & REPLACEMENTS
Defective items supplied by the manufacturer are eligible for an exchange or refund if the item(s) is returned in person to any raf Pharmacy branch within 24 hours of the purchase date along with the e-payment confirmation provided they are on the same condition that they were sold and have not been damaged in any way.
Milk products, medicines and refrigerated items (e.g. Insulin, etc.) cannot be returned nor refunded if found to be in violation of the applicable regulations and laws of the State of Qatar.
In case of an error in website data, the price of the product or its validity or its capacity, our employees will contact you to fix the error without any extra charge from your side.
Notwithstanding any laws or otherwise, no exchange or refund will be made for non-defective, correctly delivered products.
Products purchased from the Promotion 50% Off are non-returnable items. However, in cases with defective products by supplier/manufacturer's fault, we will only exchange it with the same product after inspection that it is of no fault of the customer and with receipt or proof of purchase.